Terms of service

An independent member tool

MyLocker is not affiliated with, endorsed by or approved by Virgin Active Singapore. It provides an alternative interface to find classes and manage reservations using your existing membership. Virgin Active names and class information identify the services involved; they do not imply endorsement.

Your account and authorisation

Use only your own account and credentials you are authorised to use. By signing in and using the app, you authorise it to authenticate with Virgin Active, load the information needed to display your account, and submit the booking actions you request. A seat-change request also authorises cancellation of the original reservation and an attempt to restore the original seat if replacement fails. Recovery may be initiated through the recovery control.

Keep your device and session tokens secure. Do not share tokens or use the app to access another member’s account, bypass booking restrictions, overload services or interfere with other members. Your Virgin Active membership agreement and club rules continue to apply.

Trying the demo account

Anyone may use the published demo credentials to try the app. Demo bookings, cancellations and seat changes affect only a shared test account on MyLocker. They do not reserve or cancel a real place and cannot be used to attend a class. Other testers can see and change the shared demo bookings. Do not use the demo account to store personal information.

Booking and cancellation risks

Timetables may be cached and availability can change. Displayed information and successful outcomes are not guaranteed. Check the final reservation after every change and contact the club if it is uncertain. You remain responsible for attendance, cancellations and any fees or penalties imposed under your membership.

MyLocker uses a conservative cancellation cutoff of 9pm Singapore time on the previous day, tightened by any earlier service-provided deadline. Some bookings cannot be cancelled through the app. A seat swap cancels your original reservation before attempting the new seat; restoration of the original seat is not guaranteed. An uncertain result may block further changes while it is reconciled. Do not bypass that block or make concurrent changes through another app or booking bot.

Availability and limitations

Optional class reminders in the iOS and Android app are scheduled on your device. Open MyLocker after changing bookings elsewhere to update them. Your phone may delay or silence alerts, so reminders do not replace checking your bookings or attending on time.

Calendar exports are copies, not synchronised bookings. You are responsible for updating your calendar after cancellations, seat changes or timetable changes. Instructor notices describe changes observed during periodic checks; they may be delayed or incomplete and do not guarantee who will teach a class.

Optional calendar sync, when enabled, sends invitations and updates after booking checks. Delivery, acceptance, reminders and busy status depend on Google and the receiving calendar; updates may be delayed. Declining an invitation does not cancel a gym booking. Signing out does not stop sync; turn it off in Settings to stop checks and cancel future calendar invitations. Previously downloaded calendar files are separate.

The tool is provided as available and may change, fail or become unavailable when upstream services change. It is not an emergency or guaranteed booking service. Access may be restricted to protect the service or address misuse. Stopping use of MyLocker does not cancel reservations held by Virgin Active.

To the extent permitted by applicable law, the operator does not warrant uninterrupted availability, complete or accurate data, successful reservations, or successful restoration after a seat change, and is not responsible for losses arising from service interruptions or failed booking actions. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

Privacy

The privacy policy explains credential handling, browser tokens, caching, operational logs, recovery records and PostHog usage analytics. We use limited usage statistics and diagnostic information to understand demand, investigate errors and improve MyLocker. We do not sell analytics data or use it for advertising or marketing profiles. Analytics are on by default; you can turn them off in Settings or on the privacy page without losing access to booking features. Turning them off does not erase information already received by the provider. Essential connection monitoring remains active to diagnose failures and manage the load on Virgin Active’s servers; individual request logs are retained for seven days as described in the privacy policy.

Changes and applicable law

We may update these terms by publishing a revised version and date on this page. Review them before continuing to use the service. These terms are governed by Singapore law, without excluding any mandatory rights that apply to you.

Contact

For MyLocker support, privacy questions or requests about your data, contact support@cutler.sg. Please do not include passwords or session tokens.